Policies

Shipping

Please allow 5-7 business days for your orders to ship.

When your order arrives, please be sure to inspect it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pre-Orders

All pre-orders will take 6-8 weeks to dye and ship (unless otherwise noted). Please be patient and watch for updates. If purchasing in-stock items with a pre-order, all your items will ship at the same time. If you wish to receive in stock items sooner, please purchase them on a separate order.

Returns

If you have received the wrong item or it is damaged, please contact us immediately so we can do our best to resolve the issue. If you need to return your item, please do so within 14 days of receiving it. Items must be returned in their original state, if your yarn has been unwound or caked, you will not be eligible for a refund. The customer will be responsible for the shipping costs, as shipping is non refundable. 

Exchanges

Due to the limited supply of yarn that is dyed, exchanges can not be offered at this time. Please see Returns policy above. To ensure your order is correct, please double check your selections before continuing with your purchase.

Hand Dyed Yarn

Our yarn is dyed in small batches, by hand. There WILL be slight variations between skeins. We do our best to keep colors consistent between colorways, but there may be stray speckles/patches of colors that will vary between each skein. Your yarn may also vary slightly from the yarn in photos, not only due to the nature of small batch, hand dyeing. But due to color differences between monitors and phone screens.

Washing

It is typical for some colors to bleed when washing. This should be resolved after the first wash (sometimes 2). To keep bleeding to a minimum and keep your knitwear in its best condition, wash in cool water with wool soap, and lay flat/block to dry. If there is considerable bleeding, please contact us so we can resolve the issue.